ISO/IEC 20000 (Information Technology Service Management System (ITSMS))

Africa Value Solutions Limited (AVS) offers the following ISO 20000 courses:

  1. ISO 20000   Foundation
  2. ISO 20000  Implementer
  3. ISO 20000  Auditor

.

This course enables participants to learn about the best practices for implementing and managing an IT Service Management System as specified in ISO/IEC 20000-1:2005, as well as the best practices for implementing the IT Service Management processes starting from the ISO 20000: planning and implementing new and changed services, service delivery process, relationship management process, problem resolution process, control processes and release processes.

Africa Value Solutions LTD (AVS) | Co-operative Bank Building | Suite 405, 4th Floor | Ngong Road | Ngong Town | Kenya.

Email: info@avs.co.ke | Website: www.avs.co.ke | Tel: +254 (0) 77 555 1119 | Skype: reriani

Africa Value Solutions LTD is a Subsidiary of Faida Ventures LTD

PRINCE2, ITIL,  M_O_R are Registered Trade Marks of AXELOS Limited in the United Kingdom and other countries.